Our Philosophy
Lamb's Tire & Automotive Centers is a dynamic leader in the complete automotive service business. We are a mission-driven company that aims to set the standards of excellence for automotive service and sales. We are building a business in which high standards permeate all aspects of our company. Customer Service and Quality is a state of mind at Lamb's Tire & Automotive Centers.
We Sell the Highest Quality Products Available Our goal is to provide the highest quality products and services that also offer high value for our customers. High value is a product of high quality at a competitive price.
We Satisfy and Delight Our Customers Our customers are the most important stakeholders in our business. Therefore, we go to extraordinary lengths to satisfy and delight our customers. We want to meet or exceed their expectations on every visit. We know that by doing so we turn customers into advocates for Lamb's Tire & Automotive Centers. We guarantee our customers 100%.
Outstanding customer service is a result of both our Team Members skill and enthusiasm in serving our customers and their in-depth knowledge and excitement about the products we sell and services we offer. We nurture a quality business relationship with our customers by daily demonstrating our customer service beliefs:
- Customers are the lifeblood of our business.
- Customers are the primary motivation for our work–they are not an interruption of our work.
- Customers are people who bring us their wants and desires and our primary objective is to satisfy them as best we can.
- Customers are fellow human beings with feelings and emotions like our own; they are equals to be treated with courtesy and respect at all times.
We create store environments that are inviting, informal, comfortable, attractive, and nurturing. Our stores are "inclusive." Everyone is welcome, regardless of race, gender, sexual orientation, age, beliefs, or personal appearance.
We Support Team Member Excellence and Happiness Our success is also dependent upon the collective energy and intelligence of all our Team Members. In addition to receiving fair wages and benefits, belief in the value of our work and finding fulfillment from our jobs is a key reason we are part of Lamb's Tire & Automotive Centers. Therefore, we design and promote safe work environments where motivated Team Members can flourish and reach their highest potential. And no matter how long a person has worked or plans to work with us, each and every Team Member is a valued contributor.
Achieving unity of vision about the future of our company, and building trust between Team Members is a goal of Lamb's Tire & Automotive Centers. At the same time diversity and individual differences are recognized and honored. We aim to cultivate a strong sense of community and dedication to the company.
We Support Our Communities and Encourage Local Involvement Our business is intimately tied to the neighborhood and larger community that we serve and in which we live. The unique character of our stores is a direct reflection of the customers who shop with us.
Our Business Associates There are numerous businesses that we depend on to assist us in creating an outstanding service experience for our customers. We view our trade partners as allies in serving our customers. We treat them with respect, fairness and integrity, and expect the same in return. Those business associates are leaders in our industry – Goodyear, Dunlop, AC Delco, Interstate Batteries, Castrol, Arnold Oil, and many others.
Last updated on March 30, 2005. |
